Frequently Asked Questions and Answers
A. Our six-passenger stretch limousines have room for six passengers with five standard size checked pieces of baggage only. For a group of six passengers with six standard size checked suitcases plus six carry-ons, we recommend the nine-passenger van.
A. We recommend the SUV.
A. Yes, but for a 'credit card not present' transaction you will have to send us credit card charge authorization with clear images of both sides of your credit card. Click here to print the charge authorization form.
A. Your credit card will be charged after the service is completed. NOTE: Prior to service, an authorization hold will be placed on your credit card account for slightly more than the estimated cost of your reservation. The authorization hold request is a test, to confirm that your credit card is valid and has available funds to cover the cost of your reservation. If you decide to pay in cash, we will not charge your credit card and the authorization hold will be cancelled, thus rendering the balance available again. Holds may last as long as 30 days, depending on the policy of your credit card issuing bank.
A. You may cancel your reservation without charge by calling us two hours before pickup time. Email or fax cancellation notification requires 24 hours' notice. Cancellation of a bus reservation requires 24 hours' notice. If you give less notice than this, a late cancellation charge will be made to your credit card. The late cancellation charge may be equal to the reservation cost. Our telephone number is +1 (407) 909-0300.
A. It normally takes around 30 minutes to clear passport control. However, the wait time varies considerably depending on the airport, terminal, time of year, day of the week, and time of day. The U.S. Customs and Border Protection Agency monitors wait times at the busiest international airports and publishes the data on its website. The data, collected since 2008, show the average time it takes to clear passport control at each hour of the day. You can view the data here: http://awt.cbp.gov/. NOTE: The data DO NOT include the time it takes to gather luggage (around 20 minutes).
A. We don’t charge extra if your flight arrival time changes. We monitor all flight arrival time changes and we will update your reservation pickup time accordingly.
A. All our airport pickup rates include driver meet and greet. NOTE: Driver meet and greet is not available when the parking lot adjacent to the terminal has height restrictions, and vehicles such as high-top vans or buses are unable to park near the terminal. You can find your vehicle at the passenger pickup area outside the terminal, or request a VIP greeter at an additional charge.
A. We rarely charge for waiting time at the airport, because most passengers exit the airport within 45 minutes of their flight landing and our airport pickup rates include complimentary waiting time: 45 minutes for international arrivals and 30 minutes for domestic arrivals. The complimentary waiting time starts when your flight lands. The waiting time charge starts when the complimentary waiting time ends. The waiting time rate is equal to the vehicle hourly rate, and is charged in 15-minute segments.
A. Yes. You may ask that your driver arrives at the airport after the flight arrival time. For passengers arriving on an international flight, we recommend that the driver arrives at the airport 30 minutes after the flight lands. The complimentary waiting time will then start 30 minutes after the flight lands.
A. Yes we can provide child safety seats or booster seat. NOTE: A reservation with a request for child safety seats must be made at least 24 hours in advance.
CHILD PASSENGER SAFETY
Florida child safety seat does not apply when a child rides in a taxi, limousine, sedan, van, bus, motor coach, or other vehicle that is driven by a chauffeur and hired and used to transport people for money.
A. You should plan to spend at least 60 minutes to travel from Port Canaveral to Orlando International Airport (MCO) and vice versa. This is the minimum time we recommend, but it may vary depending on the traffic, weather, and holidays. Please be careful and allow more time if needed.
